Quick answers to the questions that come up most. If none of these solve it, the contact form is at the bottom of the Support page.
Do I need the companion plugin?
No. Fernlight is a complete theme on its own. The companion only adds optional editorial blocks and reading enhancements — install it when you want them.
A shortcode is showing as plain text
That means the plugin that provides the shortcode is inactive. Activate the relevant plugin (for example, Fernlight Companion), or remove the shortcode block from the page.
My patterns aren’t showing
Make sure Fernlight is the active theme, then look under Design › Patterns — Fernlight’s layouts appear there grouped by category. In the editor, the inserter’s Patterns tab lists them too.
Fonts look wrong or didn’t load
Fernlight’s fonts are self-hosted inside the theme. If they look off after an update, confirm the theme files uploaded completely and clear any caching plugin or CDN cache.
A style variation didn’t change everything
After choosing a variation in Editor › Styles, click Save, then clear your cache. Custom changes you made to individual blocks can also override a variation.
Contact-form emails aren’t arriving
First check your spam folder. On shared hosting, default PHP mail can be unreliable — routing your form plugin through authenticated SMTP fixes most delivery problems.
Still stuck?
Send us a message from the Support page and we will help.